Frequently Asked Questions (FAQ)
1. What materials are your jewelry made from?
Our jewelry is crafted from sterling silver, gold-plated brass, stainless steel, and natural or lab-created gemstones, depending on the design.
2. Is your jewelry hypoallergenic?
Yes. Most of our pieces are nickel-free and suitable for sensitive skin. Please check individual product descriptions for specifics.
3. Will the jewelry tarnish over time?
With proper care, our jewelry remains shiny and beautiful. We recommend keeping it dry and avoiding direct contact with perfume or chemicals.
4. Can I wear your jewelry while showering or swimming?
We advise against wearing jewelry in water to prolong its life and maintain its luster.
5. How should I store my jewelry?
Store pieces in a dry place, preferably in the original box or a jewelry pouch, to avoid scratches and moisture exposure.
6. Do you provide a jewelry care guide?
Yes, every order comes with care instructions to help you preserve the quality of your jewelry.
7. What sizes are available for rings and bracelets?
We offer multiple size options. Please refer to the size chart on the product page for accurate measurements and guidance.
8. How do I find my ring size?
We provide a printable ring size guide and measurement tips on our website. You can also contact support for assistance.
9. Do your necklaces have adjustable lengths?
Yes, most necklaces include an extension chain to allow for length adjustment.
10. Are the gemstones real or synthetic?
We use both natural and lab-created stones, clearly stated on each product page.
11. Can I personalize or customize a piece?
At this time, we do not offer custom designs, but we are exploring the option for future collections.
12. Do you offer gift packaging?
Yes, all jewelry is gift-ready. You may add a personalized message at checkout.
13. Is it possible to place a bulk or wholesale order?
Please email us at [email protected] for wholesale inquiries or bulk order requests.
14. What if the item I want is out of stock?
You can subscribe to restock notifications on the product page to be notified when the item becomes available.
15. How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 5–7 business days within the U.S.
16. Do you ship internationally?
Currently, we only ship within the United States.
17. What payment methods do you accept?
We accept PayPal, Visa, and Mastercard payments via secure checkout.
18. Can I return or exchange a product?
Yes, we offer a 30-day return and exchange policy. Items must be unworn and in original packaging.
19. What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with a photo of the item. We’ll arrange a replacement or refund promptly.
20. How can I contact customer service?
You can reach us by email at [email protected]. We typically respond within 24 hours on business days.